As soon as you notice that your baggage is mishandled or has not arrived on the same flight, please follow these instructions:

Contact our Baggage Services staff immediately and before leaving the arrival hall.
Provide all the details and relevant information needed by Saudia personnel (Full name with correct spelling, any other name on the bag, permanent and temporary contacts, the brand of the baggage. i.e. Samsonite, Delsey, American Tourist, etc).
The identification chart provided by the baggage services staff shows the type and color of your missing bag
Please ensure you have the Saudia Baggage Services contact numbers, claim file references, and documents for further queries.

More information regarding lost bags

If your baggage is not traced and you need to travel to another destination, you may contact our Baggage Services staff for further handling and information that you may need

In case of baggage loss and content loss from baggage, Saudia is not liable to compensate for the items mentioned in the Packing Instructions page & Baggage Allowances page.

The staff in charge will take up the matter per Saudia procedures and try to locate your baggage through our (World Tracer) Automated System, the fastest and most effective tracing system available.

In case the baggage is not located on the spot, our staff will take all corrective measures to ensure that the missing baggage is returned and delivered to the owner in the shortest period of time.

Passengers may access link to display their claim files and follow-up on the status of their mishandled baggage simply by entering the file number and the last name exactly as mentioned in the claim record.

If your bag has not been located within 10 days

Submit a complaint by completing the Baggage Claim Form

More information

Delayed, lost, or damaged baggage

Baggage Allowance

Subscribe, be inspired, travel

Social media